About Us:
Cafe Leadman is an intimate neighbourhood cafe in Perth. We’ve chosen to focus on making good coffee and seasonal menu items with service on a personal level - all at an affordable price. Cafe Leadman is owned and operate by Youth With A Mission Perth.
Main Duties and Responsibilities:
Oversee the daily operations of the cafe and its employees.
Foster a welcoming and friendly atmosphere for all guests
Developing and implementing operational procedures
Prepare and manage staff rosters, ensuring adequate coverage during all open hours
Planning and executing menus with seasonal and event specials
Arranging the purchasing and pricing of goods according to budget
Maintaining records of stock levels and financial transactions
Ensuring facilities comply with health regulations and are clean, functional and of suitable appearance
Conferring with customers to assess their satisfaction with meals and service
Handling customer inquiries, complaints and feedback
Selecting, training and supervising staff
Take reservations, greet guests and assist in taking orders
Foster and nurture friendly relationships with customers and local community
Experience/Skills:
Diploma of Hospitality Management
Barista certification or ability to demonstrate the skills required
Thorough knowledge of food safety, food quality and presentation
Commitment to excellent customer service
2-4 years of work experience as a cafe manager
Excellent communication and interpersonal skills, friendliness, approachability
Certificate 4 in Training and Assessment not required but preferable, as role requires oversight and assessment of students
Your application will include the following questions: