The Role
· Ensure every guests’ day is made a little brighter and we are offering a memorable experience through great interactions and impeccable service
· Ensure wait times are kept to a minimum and guest expectations are met through speed of service and communication with all crew members
· Ensure your product knowledge is always up to date and refreshed continually
· Successfully promote and drive new products and marketing campaigns
· Personalise service by learning guests’ names and orders, get to know our guests through personalised interactions
· Always strive to improve and learn, continually working on your coffee knowledge and latte art skills
· Always seek feedback from guests regarding their latest visit, ensure this is shared with the Franchisee/Café Manager and crew where relevant
· Handle guest feedback swiftly and appropriately; remember to listen and acknowledge, escalate to your Franchisee/Café Manager where required
· Create loyal guests through promoting and recommending our great loyalty program and app to all guests
· Increase average transaction value though suggestive selling and recommending item that will complement all guest orders. Make their order great!
· Successfully promote and drive new products and marketing campaigns creating customer awareness
· Ensure all elements of the Jamaica Blue coffee procedures are followed during preparation
· Ensure extractions is always between 25 – 30 seconds for a great tasting espresso, continually monitoring throughout the day
· Always strive to have latte art on every cup
· Ensure any equipment maintenance issues are swiftly communicated with Franchisee/Café Manager
· Ensure all transactions are processed as per cash handling procedures
· Present yourself in Jamaica Blue uniform and appropriate protective clothing at all times
· Remember to assist your crew mates with their duties when support is required, this may mean tasks outside of your usual role
Job Type: Full-time
Pay: $73,150.00 per year
Benefits:
Schedule:
Ability to commute/relocate:
Work Authorisation:
Work Location: In person
Application Deadline: 30/10/2024